Applicant Refunds ↩️
CaFÉ can process refunds on your behalf as long as the request meets the following requirements:
The refund request must be made by an administrator with CaFÉ credentials.
Refunds can only be processed if CaFÉ if you have collected enough funds to cover the cost of the refund and we haven't yet sent your payout. If your balance with CaFÉ is $0 (because a payout has been made), we cannot issue refunds.
The refund request is for payment made by credit card or PayPal.
How to Request a Refund 🙋
Fill out the Refund Request Form. You will need the following information for each transaction you are refunding:
Contract ID
This is the ID number given to your account for each contract term. You can find this number on your latest remittance statement or on the Organization Details tab in your Profile.
Artist’s name
Product name
This is the name of the purchased product as it is listed on the CaFÉ Product Editor.
Quantity of products to be refunded
Total amount to be refunded
Payment method
The original payment must be made by credit card or PayPal. CaFÉ does not refund check payments, as those are sent directly to you.
Transaction ID
This is the transaction ID number found in the payment section of the application list or on the Income Breakdown Report. This is not the payment ID generated by CaFÉ. How to find the transaction ID:
Go to Events > Management and select the name of your call.
Use the Search By box to locate the artist who needs refunding.
On the Transaction Details column of the applications list, locate the Transaction ID listed next to the product being refunded.
Once the form is filled out, we will contact you with updates regarding the status of the refund. Refunds are typically processed within 48 hours of the request.
